Senior Customer Support Associate

Brief Summary

Join a dedicated team as a Customer Support Associate, where your voice matters and your growth is prioritized. Be the friendly first point of contact for customers seeking assistance with their healthcare needs.

Responsibilities

• Serve as the initial point of contact for customers through phone, email, and live chat to address inquiries and appointment requests. Provide timely and warm service that ensures customers feel valued and understood. Collaborate across departments to effectively resolve customer issues and enhance their experience. Adapt to a fast-paced environment while being a supportive team player. Contribute to the overall improvement of customer interactions.

Requirements

• GCE 'O'/'A' Levels or Polytechnic Diploma. A minimum of 1 year of customer service, call center, or healthcare experience is preferred. Clear and confident communication skills with strong phone et...