Senior Customer Success Manager

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster and more securely.

Clio Operate (formerly Sharedo) is a cutting‑edge adaptive work‑management platform that enables large law firms to build tailored solutions for managing their work processes in the cloud. Firms can create a matter‑management capability that fits each department’s unique needs, improving profitability and delivering a client experience that is market‑leading. As part of Clio’s enterprise portfolio, our Enterprise CSMs play a central role at the intersection of legal technology, digital transformation and strategic advisory.

Who you are:

You are a commercially astute, strategically minded enterprise customer success professional with genuine executive presence. You are comfortable leading conversations at board‑and C‑suite level, influencing senior stakeholders and connecting a technology platform to the b...