Senior Customer Service Officer, Festival Walk, Hong Kong

Mapletree • Hong Kong, Hong Kong • Posted July 13, 2026

About the Role

The Role


On a rotational basis to act as the Duty In-charge to oversee the daily operations of the Concierge and provide coaching andguidance to CS team members. 

Job Responsibilities

  • Supervise the Customer Services Team to provide excellent services to shoppers and tenants with exceptional customer experiences

  • Manage written and verbal customer enquiries across platforms in a timely and quality manner

  • Assist Marketing Team to maintain smooth operation of the mall loyalty programme and mall events

  • Provide coaching and mentorship to enhance team capabilities and service standards


  • Manage rosters and relevant administrative tasks of the Customer Services Team

    • #LI-TT1

    Job Requirements

  • Diploma or Certificate in related disciplines 

  • 5+ years of experience in customer service with 2+ years in a supervisory role, pre...