Senior Customer Service Executive

Responsibilities

• Process and follow up customers’ export and import shipments efficiently and accurately.
• Serve the customer in all queries and requirements.
• Monitor shipment according to customer status and track & trace upon delivery.
• Handle full sets of shipping Documentation timely and accurate until closing of files.
• Ensure the highest standard of customer service.
• Assisting with processing price quotes and rate negotiations.
• Working in harmony with the relevant sales and operations teams, correcting when necessary to engage in activities.
• Preparing periodic reports completely and on time.

Qualifications

• Minimum 3-4 years work experience in similar role from the Freight Forwarding industry background.
• Must possess strong communication skills – Written & Spoken.