Senior Customer Insight analyst

Senior Customer Analyst – Loyalty, Retention & Growth

Hybrid – London (2 days in office)

£70,000-75,000 base + discretionary bonus + pension up to 12%

A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through data-led insights, storytelling, and experimentation.

This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact.

Responsibilities include

• Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation
• Designing and analysing A/B and multivariate tests to shape acquisition and retention strategies
• Using SQL and dashboarding tools such as Tableau or Looker to...