Senior Customer Feedback Manager

Join to apply for the Senior Customer Feedback Manager role at Just Group plc

Do you excel at turning customer feedback into real change? Are you passionate about creating experiences that drives growth? If so, we’d love to hear from you.

At Just, our ambition is simple: to be the UK’s most loved retirement expert. To make that happen, we need someone who can champion the voice of our customers and help us deliver a stand‑out experience every time.

This is a brand‑new role in the Group Customer and Marketing function where you’ll set the standards for how we manage complaints and customer feedback across the Just Group. You’ll lead the way in shaping policy, reporting performance, driving improvements, and making sure every insight counts.

About Just

We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast growing company helping customers enjoy the retirement they deserve ...