Senior Customer Care Lead: Escalations & Team Excellence

Apple is seeking a Senior Customer Service Team Leader to guide a specialized team in delivering world-class support. This dynamic role involves mentoring Senior Customer Service Specialists, managing escalations, and fostering a high-performance culture.

The ideal candidate will have strong leadership skills, analytical abilities, and a commitment to enhancing customer experiences. Fluency in English and Korean is required, along with a willingness to work non-standard hours.