Senior Customer Care Executive

HKT • Hong Kong, Hong Kong • Posted June 26, 2026

About the Role

Job Duties:



  • Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries




  • Plan and suggest the strategy to deal with complicated and complaint cases




  • Execute the solution with call agents or may require calling the complainants




  • Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication




  • Other special tasks as assigned from Manager


    • To succeed in this role:


  • University graduate or at least diploma level with pension and finance experience




  • At least 2 years of MPF client service experience, both in employer and member level




  • Strong MPF and related knowledge




  • Good communication and presentation skil...