Senior CRM Manager

We’re hiring a CRM leader to help shape one of the most important growth levers inside a fast-growth founder-led consumer brand.

This is not a standard CRM role. It is a broader retention, customer value and relationship-building position inside a business that wants to do much more than send better emails.

The company has grown from zero to more than £20m revenue in under three years and built strong momentum through DTC. The next phase is about building a smarter, stronger owned‑customer engine, one that improves repeat purchase, deepens loyalty, strengthens LTV:CAC and helps turn customer relationships into real long‑term brand and commercial value.

We’re looking for someone who can own CRM as a commercial and strategic function, helping the business move customers from first order to repeat, build more relevant and more premium customer journeys, and think more ambitiously about loyalty, membership and community over time.

This is a hybrid role...