Senior CRM Executive

Key Responsibilities :- 1. Client Relationship & Communication - Act as the primary relationship manager for top clients. Regularly call clients to: o Understand their requirements and expectations o Confirm orders, timelines, and service details o Resolve issues and complaints promptly Maintain a professional, solution-oriented tone in all interactions. English communication is acceptable at basic to moderate level ; clarity and professionalism are more important. 2. Order Management (Order Raising to Dispatch) Receive and raise orders from clients via phone, email, or CRM system. Verify order details: quantities, pricing, delivery location, timeline, special requirements. Coordinate internally with: o Operations / production teams o Dispatch / logistics teams o Finance / billing teams Ensure that: o Orders are correctly entered in the system o All necessary documents (order forms, approvals, contracts) are collected and stored o Dispatch is planned and executed as per agreed ...