Senior Crew Management Partner

Responsibilities

• Work closely with the Fleet Cell and the Crew Management Centre to ensure service delivery as per contract with the customers and elevate performance issues where required.
• Function as the point of contact in escalation of all crew matters between the Fleet Managers and the Crew Management organization.
• Support the Fleet Cell in managing the crew in respect of on board performance and procedures.
• Ensure that Crew Management deliver upon the KPIs agreed between customer, Fleet Cell and Crew Management.
• Establish, maintain and develop relationships with key contacts within the customer organization and obtain a clear understanding of the customer’s strategy and their operational challenges.
• Prepare/participate in, validate and execute Account Development Plans and Customer Success Plans in line with V.Group process and standards and deliver upon commitment.
• Develop and deliver effective onb...