Senior Concierge

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional & Complementary Medicine aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

Your Role

Responsible for leading and overseeing all Concierge, Bell Services, and Guest Transportation operations to deliver personalized, anticipatory, and seamless guest experiences.

Key Responsibilities

• Guest Experience & Service Excellence: Deliver exceptional, personalized concierge services that exceed guest expectations.
• Concierge & Bell Operations: Oversee daily Concierge and Bell Services operations, including luggage handling and guest escorting.
• Wellness & Healthcare Coordination: Coordinate closely with Healthcare, Wellness, Spa, a...