Senior Complaints Officer

Full time | Civic Recruitment Limited | United Kingdom

Posted On 12/06/2026

Job Information

Interim & Executive Management

City Tower Hamlets

Province Tower Hamlets

Postal Code E2

Job Description

3 Month Contract With A Local Authority

Job Purpose

To deliver and oversee a council-wide complaints service, ensuring compliance with corporate policies, statutory complaint procedures, and regulatory requirements. The role is responsible for managing complex complaints, supporting service improvements through complaint analysis, providing expert guidance to stakeholders, and working with senior leaders, regulators, and partner organisations to improve customer outcomes and organisational performance.

Key Responsibilities

• Manage and investigate complex corporate and statutory complaints, ensuring fair, timely, and legally compliant outcomes.
• Provide expert advice and guidance t...