Senior Complaint Officer

Senior Complaints Officer

We’re proud to say our customers are at the heart of everything we do, and one of our top priorities is listening to their feedback, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.

We’re looking for Senior Complaint Officers to investigate final stage (Stage 2) complaints, make a fair and objective decision, and communicate feedback to customers, colleagues and stakeholders clearly and concisely. Senior Complaint Officers also compile evidence packs in response to requests for information from the arbitrator and the Housing Ombudsman Service.

As an excellent communicator, you’ll quickly build effective working relationships with other departments across Abri, the Housing Ombudsman, contractors, and local councils. You’ll speak with them both on the phone and in writing. Problem‑solving skills are essential because each complaint va...