Senior Business & Systems Analyst

This is a secondment opportunity until May 2027

Southern Housing is hiring a Senior Business & Systems Analyst to support business process stabilisation as the foundation for Southern Housing’s Transformation Programme. This role’s strategic purpose is to ensure we achieve the Transformation Plan and Strategic Plan Objectives.

You’ll play a key role in Southern Housing’s Transformation Programme, working in cross‑functional project teams to analyse, document and optimise business processes, systems and data. You’ll work closely with Transformation Service Designers, Change Partners, Product Managers, and Technology and Data colleagues to take the organisation from current state to future state ways of working, with potential focus on systems such as Customer Dynamics, MRI Housing Enterprise or the 8x8 contact centre platform.

This is a high impact role where you’ll document and build deep knowledge of our current state processes and system workflow...