Senior/ Assistant Manager, Service and Operations (Transformation & Data Strategy)

Job ID: 9971

Job Function: Administration

Institution: National University Polyclinics

You will be responsible for the following:

• Coordinate and implement service transformation initiatives and programmes across clinics and care settings.
• Work with clinics, internal stakeholders, and community partners to support programme rollout, coordination, and engagement.
• Develop and operationalise workflows, SOPs, and service models to support effective implementation and adoption.
• Develop and maintain dashboards and reports to monitor clinic performance and key performance indicators.
• Perform data extraction, validation, and analysis to ensure accuracy and reliability of reporting outputs.
• Translate business requirements into clear data definitions, metrics, and reporting solutions.