Senior Application Support Engineer

**Responsibilities**
- Lead the resolution of complex incidents and service requests, ensuring adherence to SLAs
- Manage escalations and collaborate with clients to resolve high-priority issues
- Provide mentorship and guidance to junior support engineers
- Review and optimize existing workflows and support processes
- Validate macroeconomic data and ensure accuracy while working with financial institutions' websites
- Coordinate with cross-functional teams for change management, incident management, and troubleshooting
- Create and maintain detailed documentation, including best practices and troubleshooting guides
- Perform root cause analysis and implement long-term solutions to recurring issues
- Handle non-BAU complex requests with a focus on high-level problem resolution
**Requirements**:
- 3+ years of experience in Application Support
- Proven experience with ServiceNow and other ticketing systems
- In-depth knowledge of fi...