Senior Application Production Support Engineer

About the Role

Are you an experienced Production Support Engineer with a passion for troubleshooting complex systems and keeping critical business operations running smoothly?

At Randstad Digital, we are looking for a Senior Application Production Support Specialist to integrate a high-scale project in the financial technology sector. In this role, you will be the backbone of critical business applications, directly impacting day-to-day trading activities by ensuring Front Office (FO) and Middle Office (MO) users have the exact data they need, precisely when they need it.

Main Tasks & Responsibilities

• Incident & Problem Management: Respond to, diagnose, and resolve application-related incidents and service requests. Conduct root-cause analysis for recurring issues to minimize downtime and prevent future disruptions.
• User Support: Provide high-quality support to end-users (Front and Middle Office), addressing queries and ensuring seamles...