Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing/scheduling effectiveness, planning and decision-making.
Bachelors degree requiredMinimum of 2 years solid experience in Workforce (Real Time Analysis)Scheduling and Forecasting background required for External CandidatesStrong communication skillsAdvanced proficiency in Microsoft ExcelProficient in In Contact, Verint and Genesys CloudProficient in handling Tableau (required)Alteryx and Power BI experience preferredWilling to work US hours and do rotating shift on SaturdaysApplies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possible solutions to ...