Security Specialist in Managed Services (Mississauga)

Overview

Join CDW as a Security Specialist focusing on SIEM technologies to deliver superior incident response and client service support. A 24/7 managed services role that requires dedication and expertise.

In this position, you will uphold service level agreements while providing second‑level response and support for cyber incidents. Your role includes investigating and resolving issues while collaborating with SOC analysts, enhancing analytics, and helping to mentor junior team members. Skilled growth through industry‑specific certifications is encouraged.

Key Responsibilities

• Investigate and remediate cyber incidents 24/7
• Escalate complex issues for resolution
• Conduct root‑cause analysis on support tickets
• Report service performance anomalies to leadership
• Develop improvement processes and mentor junior staff

Requirements

• Bachelor’s degree or equivalent 3‑year diploma