Sea Logistics Customer Care Manager

Kühne + Nagel (AG & Co.) KG

The Customer Care Manager, Import is responsible for organising a team of Customer Care Specialists within a Sea Logistics Customer Care Location (CCL). Your day-to-day activities are to ensure that your team performs all duties and functions in accordance with specific working instructions and Customer SOPs. You will be working closely with the Shared Service Centres (SSC) and facilitate a good working relationship, in addition to building and maintaining close collaboration within the Operation Care Centre (OCC).

How you create impact

• Provide leadership and direction to the Customer Care Specialist team
• Develop, supervise and coordinate the day-to-day team activities to ensure best-in-class service for the customer.
• Ensure close cooperation with Branch management as well as Operational Care Centre teams, ensuring an excellent customer experience.
• Maintaining discipline within the departmen...