Scheduler

There’s a permanent opportunity for you here as a Scheduler to join our team based in our Birmingham Business Park office.

The Role

• Reactive & Preplanned Tasks: coordinate and schedule work allocation to ensure the maximisation of resource and sub-contractors.
• Resource Coordination: Analyse the resources available, ensuring the most appropriate engineer or contractor attends the call, taking into account technical skill base, location and client preferences as far as possible.
• Customer Service Delivery: ensure tasks scheduled to meet customer expectations and contractual SLA’s.
• Communication: Communicate closely, share information and progress updates regularly between the service desk & the resource planning team to ensure a joined up approach to service delivery.
• Relationship Management: Developing a good working relationship with the engineers, and similarly, rapport and trust with internal and external customers and sta...