Sales & Service Support Executive, HSR

Back Office Customer Service Management
Management and follow-up of Customer Services Manage services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.) Be responsible for the quality of follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests) Be a real partner to the sales team to optimize and simplify the back-office follow-up of those services
Performance follow-up and continuous improvement on Customer Services Be responsible for the business performance of all service-related operations Monitor conversion rates and average duration for reservations and customer requests Monitor lead times at each relevant step of the after-sales & repair life cycle Challenge the recourse to the customer request service by salespeople when relevant, in order to push sales for products available in the store Internal Control & Procedures
Till Control Suppo...