Sales & Service Support Executive, HSR
Hermes • singapore, singapore • Posted July 09, 2026
About the Role
- Back Office Customer Service Management Management and follow-up of Customer Services
- Manage services to customers (customer contact and complaints handling, follow-up in relevant store IT tools, etc.)
- Be responsible for the quality of follow-up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, repair requests)
- Be a real partner to the sales team to optimize and simplify the back-office follow-up of those services
- Be responsible for the business performance of all service-related operations
- Monitor conversion rates and average duration for reservations and customer requests
- Monitor lead times at each relevant step of the after-sales & repair life cycle
- Challenge the recourse to the customer request service by salespeople when relev...