Sales & Customer Service Analytics Specialist

Wella Company in Mexico is seeking a Sales Customer Service Analyst to manage end-to-end order placement, shipping, and billing, while serving as the voice of the customer. You will collaborate with cross-functional teams to resolve issues and drive improvements across KPI metrics in a fast-moving salon industry.

The role emphasizes accurate order entry, effective communication with customers and sales, and timely responses to inquiries, with emphasis on root-cause analysis and process