RSA Head - Central Network Support

Role Purpose:

The Head – Central Network Support is responsible for ensuring the quality and efficiency of the RSA (Roadside Assistance) provider network. This includes managing provider onboarding, maintaining network hygiene, driving key projects for network optimization, managing service costs, reconciling payments, resolving network-related queries, and ensuring adherence to Standard Operating Procedures (SOPs). The role also involves administrative management of depots and collaboration with internal and external stakeholders to deliver exceptional service quality and operational excellence.

Key Responsibilities:

Provider Onboarding & Network Quality

• Ensure quality and compliance in the provider onboarding process, including documentation and operational standards.
• Maintain network hygiene by regularly auditing and monitoring ...