RR-0370466 - Sr Analyst I Infrastructure Services

Job Description:

 Maintain accurate and complete software asset records, entitlements, and contracts

 Perform license compliance analysis and resolve over‑/under‑licensing issues

 Track software usage and recommend reclamation and optimization actions

 Support vendor audits by preparing data, evidence, and compliance reports

 Collaborate with Procurement and Finance to optimize software spend

 Configure and maintain SAM tools (e.g., ServiceNow SAM Pro), including normalization, reconciliation, and reporting

 Define and monitor SAM KPIs and dashboards

 Ensure alignment with ITAM, CMDB, and ITSM processes

 Document SAM processes, controls, and audit defense procedures

Skills & Experience