Retention Marketing Manager
zeroharm sciences • Mumbai, Maharashtra • Posted June 09, 2026
About the Role
JobTitle: D2C Retention Marketer
Role Overview
We're looking for a
D2C Retention Marketer
who understands that growth doesn't end at the first order.
Your core responsibility will be to
increase repeat purchase rate, LTV, and customer engagement
using lifecycle marketing channels like
WhatsApp, Email, SMS, and CRM automation .
This is a
hands-on role where you'll
be building flows, launching campaigns, analyzing cohorts, and continuously improving retention metrics.
Key Responsibilities
Lifecycle & Retention Marketing
Own and scale
customer retention & repeat purchase programs
Design and execute
end-to-end lifecycle journeys
across:
WhatsApp
Email
SMS
Improve key metrics:
Repeat purchase rate
Customer LT
Revenue from retention channels
WhatsApp Marketing (Core Focus)
Build and manage
WhatsApp automation flows :
Welcome series
...
Role Overview
We're looking for a
D2C Retention Marketer
who understands that growth doesn't end at the first order.
Your core responsibility will be to
increase repeat purchase rate, LTV, and customer engagement
using lifecycle marketing channels like
WhatsApp, Email, SMS, and CRM automation .
This is a
hands-on role where you'll
be building flows, launching campaigns, analyzing cohorts, and continuously improving retention metrics.
Key Responsibilities
Lifecycle & Retention Marketing
Own and scale
customer retention & repeat purchase programs
Design and execute
end-to-end lifecycle journeys
across:
SMS
Improve key metrics:
Repeat purchase rate
Customer LT
Revenue from retention channels
WhatsApp Marketing (Core Focus)
Build and manage
WhatsApp automation flows :
Welcome series
...