Retention Agent

About the job

Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK.  
 
Role: Retention Agent 
Location: London (Office-based, 5 days per week)  
 
The Role

You'll own the conversations that decide whether a merchant stays or leaves. When a customer calls (or you call them) to cancel, downgrade, or push back on pricing, you're the person who turns that around. This is a phone-first, target-driven role where you'll be measured on a save rate and the revenue you protect each month.
It's a commercial role first, not just a customer service one. You'll be negotiating contracts, pricing, and plan changes with business owners who have already decided they want to leave. Your job is to find the deal that keeps them. 
 
What you'll do 

• Handle inbound cancellation and downgrade requests fromour customers.
• Run ou...