Retail Trainer, SEA

FACILITATION

• Implement and localize training Initiatives from headquarter for program delivery
• Select, brief and monitor external providers/facilitators when necessary
• Ensure induction sessions for all new hires (retail and office) within appropriate formats
• Delivery of focused training sessions for the store based on local needs (with focus on Brand, Products, Selling, Customer Service & CRM topics)
• Manage training logistics process (classroom settings, venue rental and its logistics, electronic equipment, training material interpretation & preparation)
• Promote and follow up on digital training platforms and relevant initiatives

FOLLOW UP

• Develop follow-up tools for the participants and on-the-job check
• In-store coaching of the retail team and ensuring that constructive training feedback is gathered and any development areas are implemented
• Con...