Retail Support Analyst - 12 Months Contract

Contexte et environnement Market in which the position operates : Operates in a regulated and competitive retail fuels and convenience market; must comply with HSEQ, financial, and data governance standards Typology of contacts related to the position : Internal & external Stakeholders connected to the position : Internal: Retail, IS, Technical, Procurement, Finance, Project Teams; External: Dealers, Support Service Providers, Switch Partners, Banks, Contractors, Suppliers. Contacts related to the position : Level 2: level 1 + The position requires the ability to influence and convince Reflection horizon of the position : Medium-term (1-3 years) Time horizon for the position's reflection : Strict implementation of instructions Activités The Support Analyst position is responsible for the following: Know, respect and ensure compliance with the Company's Code of Conduct. Document all level 2–4 incidents in a centralized knowledge base within 48 hours of resolution. Perform root cause ana...