Retail Supervisor

JointHire Singapore Pte Ltd • singapore, singapore • Posted June 27, 2026

About the Role

            Job Description  Provide managerial support and help maintain and improve the levels of customer service. 
Provide assistance in the supervision of all staff while maintaining the standards of the shop floor. 
Deal with certain managerial processes on a daily basis as instructed by Store Management. 
Provide customers with excellent levels of Customer service. 
Deal with customer complaints and enquires, providing the best possible outcome. 
Ensure the personal appearance of sales staff is in line with company guidelines. 
Have an understanding of the Customer Service measuring programme Observation Checklist. 
Ensure that targets are achieved and, where possible, exceeded. 
Monitor staff service levels in order to maximise store sales. 
Utilise in store devices — Kiosk, making sure that the customer is offered the whole product range. 
Attract, engage and motivate customers into m...
        