Retail Service Advisor, 24 hours, Nottingham

Virgin Media O2 • Nottingham, England • Posted June 19, 2026

About the Role

Make moments matter. Be the reason someone chooses to stay connected.

Who we are

At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.

You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.

What You’ll Be Doing

  • Create standout moments – greet every customer with warmth, energy, and genuine interest.
  • Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
  • Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
  • Live ...