Retail Operations Executive

Key Responsibilities 1. Reporting & Analysis: Update and maintain recurring KPI performance reports Prepare and conduct ad-hoc analysis as requested by the Regional Retail Lead or other stakeholders Coordinate and facilitate monthly Retail meetings, including outlook invitations, presentation preparation and minute-taking Assist in the preparation of compelling presentations for various internal and external meetings. Consolidate regional data and information for specific projects and initiatives (e.g., Commission structures, Livechat performance). 2. Learning & Development (L&D): Communicate and keep the retail team updated on training schedules and opportunities Maintain accurate records and tracking of all training participation and completion. Support the Regional Retail Lead in the organization and coordination of physical training sessions. Monitor E-learning performance, provide basic troubleshooting support for the E-learning platform, and ensure content accessibility. Coordina...