Retail Operations Executive

Key Responsibilities

1. Reporting & Analysis:

• Update and maintain recurring KPI performance reports
• Prepare and conduct ad-hoc analysis as requested by the Regional Retail Lead or other stakeholders
• Coordinate and facilitate monthly Retail meetings, including outlook invitations, presentation preparation and minute-taking
• Assist in the preparation of compelling presentations for various internal and external meetings.
• Consolidate regional data and information for specific projects and initiatives (e.g., Commission structures, Livechat performance).

2. Learning & Development (L&D):

• Communicate and keep the retail team updated on training schedules and opportunities
• Maintain accurate records and tracking of all training participation and completion.
• Support the Regional Retail Lead in the organization and coordination of physical training ses...