Retail Experience Lead Role at FIKA
Pop's Cannabis Co. • pickering, on • Posted June 14, 2026
About the Role
Step into a dynamic role as a Retail Experience Lead with FIKA in Pickering, Ontario. Focus on exceptional service delivery while overseeing retail operations in our cannabis stores.
The Retail Experience Lead plays a crucial role in maintaining operational excellence and customer satisfaction. This position involves staffing oversight, training, and compliance, ensuring that your team meets FIKA's high standards. You will engage with customers, manage complaints, and implement effective sales strategies, all while maintaining a clean and organized store environment.
Key Responsibilities:
• Open and close the store efficiently, manage alarms
• Provide high-level customer service to build lasting relationships
• Assist with training and onboarding new staff
• Address and resolve customer inquiries and complaints
• Communicate company policies and updates to the team
Requirements:
• Requires 2 years of retail experience
• High school diploma or GED necessary...
The Retail Experience Lead plays a crucial role in maintaining operational excellence and customer satisfaction. This position involves staffing oversight, training, and compliance, ensuring that your team meets FIKA's high standards. You will engage with customers, manage complaints, and implement effective sales strategies, all while maintaining a clean and organized store environment.
Key Responsibilities:
• Open and close the store efficiently, manage alarms
• Provide high-level customer service to build lasting relationships
• Assist with training and onboarding new staff
• Address and resolve customer inquiries and complaints
• Communicate company policies and updates to the team
Requirements:
• Requires 2 years of retail experience
• High school diploma or GED necessary...