Resolutions Specialist
Utility Collections Ltd • Staynall, Lancashire • Posted June 08, 2026
About the Role
Resolutions specialist - Poulton-le-Fylde, FY6 8JX - Office Based
£29,000 Rising to £31,000 after probation
Competitive basic salary
Full training and ongoing development
Join a growing, dynamic, and supportive team
Be part of a scale-up business making a real difference in the energy sector
Office-based role in a professional and approachable working environment
This role would suit someone who is:
A confident communicator with strong telephone skills
Resilient and able to remain calm under pressure
Naturally empathetic and able to adapt to different customer needs
Organised with great attention to detail
Motivated and capable of managing their own workload
A team player who can follow structured processes
Tech-comfortable – especially with Microsoft Office and CRM systems
Skills and Experience (Preferred but not essential):
Experience in credit control or debt resolution
£29,000 Rising to £31,000 after probation
Competitive basic salary
Full training and ongoing development
Join a growing, dynamic, and supportive team
Be part of a scale-up business making a real difference in the energy sector
Office-based role in a professional and approachable working environment
This role would suit someone who is:
A confident communicator with strong telephone skills
Resilient and able to remain calm under pressure
Naturally empathetic and able to adapt to different customer needs
Organised with great attention to detail
Motivated and capable of managing their own workload
A team player who can follow structured processes
Tech-comfortable – especially with Microsoft Office and CRM systems
Skills and Experience (Preferred but not essential):
Experience in credit control or debt resolution