Resident Liaison Officer

Resident Liaison Officer

Location: Crawley

Salary: Competitive

Planned Projects

• Scaffolding
• Window & Doors
• Kitchen & Bathroom
• Roofing

Key Responsibilities

• Set up, manage, and deliver the Tenant/Customer/Resident Liaison Service across multiple retrofit sites.
• Attend regular client and tenant meetings to ensure the highest level of customer service.
• Ensure a consistent and professional approach to customer care throughout planned works.
• Act as a point of escalation for tenant complaints and manage the resolution process.
• Maintain and update the on-site database to reflect ongoing planned activities.

Requirements

• Proven experience as a Resident Liaison Officer, specifically within planned maintenance programmes.
• Strong knowledge of internal and external works related to planned projects.
• E...