Resident Liaison Officer

Nelson Permanent Placements are working with a leading retro-fit social housing contractor to recruit a residence liaison officers to assist on projects in the Cheltenham ares

This is your opportunity to work as a Residence Liaison Officer pm either installing Kitchens, bathrooms or external wall projects

Key Responsibilities of a Tenant Liaison Officer:

* Provide advice and support to residents prior to the installations process.

* Identify vulnerable residents and assess any additional requirements to ensure appropriate support is in place.

* Ensure all resident data is handled securely and in full compliance with company and client GDPR policies.

* Respond promptly to any issues or concerns, working to deliver fair and reasonable outcomes.

* Manage the resident journey in accordance with client and company engagement procedures.

* Organise and deliver consultation sessions, and one-to-one meetings with residents reg...