Reservations Supervisor

IHG Hotels & Resorts • george town, penang • Posted June 04, 2026

About the Role

Responsibilities for the Reservations role include managing daily activities, staffing, team development, training for compliance, and driving a collaborative environment across departments. The role also covers HR-related actions as needed, shift briefings in the absence of the Reservations Manager, supervision of the Reservations team, budgeting collaboration, and revenue generation through product promotion and upselling.

Responsibilities

  • Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
  • Train colleagues to make sure they deliver with compliance and to the standards we expect.
  • Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
  • Recommend or initiate any HR-related actions ...