Reservations Agent

AccorHotel • ras al khaimah, ras al khaimah • Posted June 09, 2026

About the Role

Responsibilities To attend and handle all incoming and outgoing room reservation requests as per the hotel standards and procedures. 
To attract guests and to enhance their loyalty providing a distinctive service Talent & Culture tough communication and sales skills in order to improve the hotels image and to increase revenue. 
To recognize potential clients and to transmit information to the Sales Department. 
To recognize VIP guests and to apply the concerned policies. 
To maintain a good commercial relationship with all the bookers: guests/companies/agencies. 
To promote the Accor loyalty programs and the hotel promotions. 
To respect the privacy of the guests and the confidentiality of the information. 
To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it. 
To report all guest comments or complaints. 
To call t...
        