Reservationist

SUMMARY:
A Reservationist at a luxury 5-star game lodge is responsible for managing guest bookings, ensuring seamless communication with guests and travel agents, maximizing occupancy and revenue, and delivering an exceptional pre-arrival guest experience. The role requires strong administrative skills, attention to detail, and luxury hospitality service standards.
Key Duties & Responsibilities

• Handle all reservation enquiries via phone, email, website, and travel agents
• Process bookings accurately on the Property Management System (PMS)
• Prepare quotations, itineraries, confirmations, and invoices
• Manage amendments, cancellations, special requests, and guest preferences
• Ensure all guest information and booking details are captured correctly
• Coordinate transfers, activities, safari drives, spa bookings, and special occasions
• Maintain room availability and update booking inventory ...