Reservation & Customer Service (F&B)

We are seeking a customer-oriented Reservation & Customer Service to manage restaurant reservations, customer enquiries, event bookings, and guest communications. The role is responsible for delivering excellent customer service and ensuring a seamless reservation experience.

• Handle reservations via phone, email, WhatsApp, social media, and online booking platforms.
• Manage booking schedules and table allocations across outlets.
• Confirm reservations and attend to special requests.
• Maintain accurate reservation records and customer databases.

• Respond promptly and professionally to customer enquiries and feedback.
• Assist guests with dining, catering, wedding, and private event enquiries.
• Resolve customer concerns and elevate issues where necessary.
• Ensure a positive customer experience across all touchpoint...