RESERVATION AGENT

Responsibilities

• Handling all bookings from any channels (Telephone, Email, Website) with promptness and efficiency.
• Managing telephone reservations and ensuring successful conversion into revenue.
• Creating room reservations in the Opera Property Management System.
• Ensuring accuracy of bookings within the Opera reservation screen.
• Handling each reservation with a smile, being courteous and professional.
• Following up on reservation traces daily.
• Focusing on guests’ requirements and needs.

Qualifications

• Degree/Diploma in Hotel Management.
• Conversant in both English and Bahasa Malaysia.
• Good writing skills in English.

Experience

• 2 years of working experience in a similar capacity at a deluxe class hotel.

Skills

• Decision making.
• Leadership skills.
• Customer centric.