Reservation Agent - Hybrid NJN

Tanjong Pagar Hybrid Work Arrangement (2 to 3 days WFH) Responsibilities Reservation Duties: (60% - 70% of the time) .As an inbound reservations agent, you will handle travel reservations and inquiries with suppliers, including hotels, transportation providers, meal vendors, and other service partners in Singapore and other countries, where required. .Coordinate closely with suppliers to ensure accurate bookings and smooth travel arrangements. .You will also respond to and manage incoming emails, live chats, and phone calls regarding accommodation inquiries for inbound travels. .Enter new reservations, changes, and cancellations into various software systems. .File guest correspondence and other reservation documentation. .Stay updated on room rates, special offers, and promotions. .Ensure reservations are processed efficiently and accurately. .Process payments and send confirmation details to customers. .Sort out issues related to bookings or reservations. .Follow up with guests for a...