Remote Senior Customer Ops Manager: Scale AI-Driven Support

A prominent customer service company is seeking a Senior Customer Service Operations Manager to lead and enhance customer support operations. The ideal candidate will have a strong background in e-commerce, exceptional process design skills, and a customer-focused mindset. This remote role involves implementing efficient processes, overseeing ticket management, and enabling AI support systems. Candidates will thrive in a fast-paced, startup-like environment and will be responsible for driving high customer satisfaction and retention.
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