Remote Call Center Representative

Position Overview

MCI is a rapidly growing tech-enabled business services company providing customer experience, business process outsourcing, and cloud technology solutions. The role is for Remote Call Center Representatives supporting inbound and outbound customer service for diverse clients.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call with effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, update...