Remote Business Analyst (Cx Transformation)

Job Description

• This role will be responsible for working closely with our client and global delivery teams on consulting and implementation projects for leading SaaS software for CX and contact center environments
• Experience working as a Business analyst, Business process management or Technical analyst
• Based out of Dallas Office, remote positions may be considered for qualified candidates

Primary Responsibilities

• Work with Global client to understand business process transformation needs related to technology, data management, migration etc. and build requirements that meet these needs
• Assist in pre-sales, solution and project implementation - primary activities technical solution design, technical analysis and project management
• Analyze technical requirements of the client and prepare documentation for clients like SRS, FRD etc.
• Assist in solution...