Rehab and Retention Specialist (Outsource Role)

Overview

Role: Rehab & Retention Specialist
Role Purpose: Provide full support to ADIB customers facing financial difficulties and requesting either Liability Certificate or No Liability Certificate and to offer comprehensive financial solutions which help manage the customer needs as well as maintaining an acceptable level of risk in a timely fashion and within approved polices.

Responsibilities

• Retain Customers who are asking for Liability Certificate or No Liability Certificate by offering them comprehensive solutions.
• Accurate analysis and review of proposals to provide scientific practical and compliant solutions to clients while maintaining error zero rate.
• Handle all assigned Rehab & Retention cases (LCs NLCs & Rescheduling requests) on end to end bases with the stipulated turnaround time.
• Escalate cases requiring higher DP with full analysis and recommendations to facilitate their decision making...