Regulatory Compliance Specialist

Responsibilities

• Lead, coach, and develop AML and fraud analysts to meet productivity, quality, and SLA targets.
• Conduct regular one-on-ones, performance reviews, and feedback to drive continuous improvement.
• Identify training needs and partner with QC and Training SMEs to close skill gaps.
• Manage daily investigation workflows, including case allocation, prioritization, and review.
• Monitor team performance metrics and implement corrective actions as required.
• Ensure investigation narratives, dispositions, and SAR/STR recommendations meet regulatory standards.
• Maintain audit trails, escalation logs, and case documentation in line with policy.
• Partner with QC/QA teams to maintain acceptable error rates and investigation quality.
• Act as first point of escalation for operational issues, high-risk cases, and emerging risks.
• Escalate trends, control gaps, and material risks to Oper...